So if you’re reading this odds are you’ve received a MC999 eBay Indefinite Selling Restriction notice by email or in your ebay account. For some of you it’s probably because you’ve been very bad and for others like me you simply have no clue why this is happening. Well here’s my story and how ebay fails on so many levels with their new business model and customer support.
This email comes in titled MC999 eBay Indefinite Selling Restriction and the first thing that comes to my mind is “great, more spam” but sadly it was not the case. After logging into my ebay account the same message was there as well. The first thing I do is Google the title and come up with thousands of horrid stories. One of the stories talked about having to be put on hold for 271 minutes only to have customer support tell them there’s nothing that can be done.
With this in mind I set out to find out what’s going and appeal this error. Ebay has a dedicated help section just for this message but when I tried to view it the page was down with a big “OOPS” message. Next I try to contact them and there’s a section which asks if it’s about the MC999 message and once you choose that topic it basically tells you to go fly a kite because there’s nothing you can do. Even the email I received had no way to contact them to appeal or find out what the problem was and at the bottom of the email it says DO NOT REPLY.
As you can see I was running out of choices and fast so FINALLY I find the number to contact ebay customer support. With a 12 minute ETA hold time I opted to have a support person call me back which ended up happening faster than 12 minutes so I was pleased with that. During our conversation I explain about the MC999 eBay Indefinite Selling Restriction message and wanted to know what the problem was. This support person puts me on hold to look up my account, verifies my screen name and account, which were correct, and then tells me I’ve had a LOT of bad complaints / ratings which is why for the safety of ebay I have been banned from ever selling on their site. With a puzzled look on my face I ask how that could be because I have a perfect 100% rating and it’s been 14 months since I even sold anything. He again repeats that I have had a lot of complaints and that I have a negative rating which was later changed to neutral. I stated AGAIN that I have a 100% rating and have never had a neutral rating much less a negative rating. At this point he starts reading off the automated screen answer to try and get me off the call which to be honest pissed me off and still pisses me off. I quickly told him to stop reading his screen and tell me what the hell was going on and repeat that I have a 100% rating on my account. It’s at this point, finally, that he tells me it has nothing to do with my account that he’s pulled up but with my 2nd account……………………… The first thing I’m thinking is “great someone has used my email and signed up a spam account or something”, so I ask him if the account is linked by my email address because I only have 1 account and have had it probably for over 10 years. He tells me no it’s not linked by your email address but it’s linked to your account and it has received some bad reviews and is the reason why you have been banned… OH MY SWEET MARRY what the hell is going on because I’m getting irritated and once again I ask how the account, that I don’t know, is linked to me…. Here is the best part of this story….
The CUSTOMER SUPPORT for EBAY tells me that EBAY RANDOMLY LINKS ACCOUNTS THEY THINK BELONG TOGETHER and THAT IT’S NOT BASED ON ANYTHING. That’s it. That’s his response to me.
So I just hang up. I was at a loss for words and so ticked off that I was actually laughing. In the end I just replied anyway to the message in hopes someone smart finds it.
UPDATE 11/17/2014. After many emails and calls (with no responses) I have redirected all my business to Amazon. I still don’t sell much online but took all my buying away from ebay as well and no longer recommend using Ebay when asked. One thing I don’t miss is not knowing or having to deal with some random individual that is just looking to make a sale on Ebay. Instead if something I buy on Amazon has a problem, within minutes, I am talking to support and my problem is resolved. I have had 3 total problems out of the thousands of orders I’ve placed. Yeah… I love that place.